Frequently Asked Questions
For additional assistance please email us at: email@example.com or call us at: 1-833-538-3510
Managing my orders
Can I change contact information on my account?
Yes, you can! You can manage your basic contact information, billing and shipping addresses, as well as, your payment information.
Orders & Tracking
Can I expedite my shipping?
Priority shipping is not available at this time.
How long does it take for my products to arrive?
Shipping in the continental United States typically takes 5-7 business days.
Can I edit my next subscription ship date?
You can make changes to your subscription, but it is recommended that you do so at least 5 days before your scheduled ship date.
Can I reactivate my subscription?
Yes, you can reactivate your subscription at any time.
When will my subscription delivery arrive?
Orders are set to be delivered every 30 days starting from your first delivery.
When will I be billed for my order?
Your preferred payment method will be debited/charged first and then your order will be processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
Cancel & Returns
What is your return policy?
If you are not totally satisfied with our products, contact Customer Support at 1-833-538-3510 or firstname.lastname@example.org to request a return. Products must be unopened to accept your return request.
How do I cancel my subscription?
You can manage your account and subscription in our online store. Login Now to make changes to your subscription.
How can I cancel my order?
If your order has not shipped and it is still pending, contact Customer Support at 1-833-538-3510 or email@example.com to request a cancellation.
General Product Questions
Are your products vegan? Gluten-free? Soy free?
Power and Energy are both vegan. All of the ingredients in Focus — even the capsules — are vegan except the vitamin D, which is sourced from lamb’s wool. All products are free of gluten. Power and Energy are soy-free.
Is there any sugar in your products?
Focus and Power are both free of sugar. Focus is encapsulated, so it doesn’t require any sweeteners. Power is sweetened with stevia and luo han guo fruit extract: two natural, non-caloric, low-glycemic sweeteners. Energy contains 2 grams of organic cane sugar per serving — less than the amount of sugar in 1 ounce (or 2 tablespoons) of orange juice. We are firm believers in your limiting your sugar intake, and we also think that if a little bit of sugar helps you take your supplements, that’s a worthwhile trade.
Are your products organic?
Power is made with organic ingredients; Focus and Energy are not. While we are 100 percent supportive of organic farming, many of ingredients we think are best for supporting sharp focus and balanced energy are not available organically. For now, our top priorities are making the most effective products we can possibly make and helping the overworked, overwhelmed, and stressed out people of the world find their balance.
How do you ensure quality?
We believe the quality of a product begins with its formulation. That’s why we take care to include premium-quality ingredients from suppliers we trust, in bioavailable forms you can absorb and utilize, backed by solid science showing their efficacy. Our products are manufactured in a state-of-the-art facility that adheres to stringent quality standards. And our raw materials and finished products are regularly tested to ensure they meet strict federal standards for heavy metals, pesticides, bacteria/mold/yeast, and other undesirables before they get to wear the Level TEN Health label.
Can I give the products to my kids?
Level Ten Health products are developed with adult bodies in mind and are not recommended for use by children.
Is it safe to take the products in combination with each other?
Yes! While you can take the products individually, they were designed to be taken together. Each product targets different systems of your body. When you combine them, you get support for all ten systems: the circulatory, digestive, endocrine, exocrine (hair, skin and nails), immune, musculo-skeletal, nervous, urinary, reproductive, and respiratory systems.
How many times per day can I take each product?
We expect you to experience a noticeable boost in your physical and mental well-being by taking one serving of each product daily.* (For Power, that’s one scoop or packet, for Focus, that’s six capsules, and for Energy, that’s one stick pack.) We do not recommend exceeding the suggested usage for Focus. However, Power and Energy are safe to take twice daily.
When is the best time of day to take each product?
Start your day right, by taking Power and Focus first thing in the morning. You’ve got options:
You can mix Power straight with water in a shaker cup, and take your Focus capsules with a glass of water. Or, or you can toss both Power and Focus (capsules and all!) into your morning smoothie for a more substantial breakfast. When the midafternoon slump hits, mix a packet of Energy into a shaker cup of water and refresh yourself. If it’s easier for you to prepare everything at once, you can also make your energy drink in the morning and sip it throughout the day.
How do I start Level TEN Health?
Breathe. You’ve got this. Starting the Complete Health System is pretty easy. To read more about our programs and products, click here
What are medicinal mushrooms, and why are they in Power?
Medicinal mushrooms, such as reishi, maitake, and shiitake, are related to the button mushrooms you cook with, but they have one important distinction. These “super mushrooms” contain compounds called polysaccharides that have the unique ability to balance and support your immune defenses. So at the same time that Power fuels your body, it also strengthens your resistance.
What are superfoods, and why are they in Power?
Superfoods are foods that are so densely nutritious, they far surpass regular foods. These include green cereal grasses, such as barley grass, and blue-green algae like spirulina and chlorella. We include them in Power because we believe whole food should be your first source of nutrition, and there are no more nutritious foods on the planet than superfoods.
How often should I take Power?
- Power was designed to be an easy replacement for breakfast. See Our Recipes (link to Recipes page) to help you get started.
- You can also replace lunch if your goal is weight loss
- A sensible meal for dinner
How often should I take Focus?
We suggest you take 6 capsules a day. But don’t worry too much you can take all 6 capsules at once in the morning. Don’t like taking pills? Throw them in the blender with Power. You can take 3 in the morning and 3 in the afternoon OR 2 three times a day. You can make your own schedule, but we recommend 6 capsules daily.
How often should I take Energy?
We recommend not taking Energy more than twice a day.